• +94 112 078 200 | +94 76 288 7874
  • 393, Lily Avenue, Robert Gunawardena Road, Battaramulla, Sri Lanka
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faqs

Common Queries

Frequently Asked Questions

Our FAQ page provides clear and concise answers to the most common questions about our medical equipment, services, and support. Whether you're curious about certifications, brand partnerships, or after-sales service, this section is designed to guide you with accurate information and build your confidence in choosing us.
Are your medical devices internationally certified for quality and safety?

Absolutely. All the medical equipment we supply are sourced from globally recognized manufacturers and come with international quality certifications such as ISO, CE, and relevant regulatory approvals. These certifications ensure that our products meet the highest standards for safety, clinical performance, and reliability in the medical industry.

Which world-renowned brands does Macromed represent in Sri Lanka?

We are the exclusive authorized agent in Sri Lanka for several leading global brands, including Merivaara (Finland), Lowenstein Medical (Germany), Weinmann Emergency (Germany), and IMO (Portugal). Our partnership with these manufacturers allows us to offer high-quality, clinically proven devices to local healthcare institutions.

Does your team have extensive experience in the medical equipment sector?

Yes, indeed. Our core leadership team has over 25 years of hands-on experience in the healthcare and medical equipment field, while our broader staff has more than a decade of specialized experience. This depth of knowledge allows us to provide unmatched guidance and support to our clients.

Do you provide technical support and training after installation?

Absolutely. Every installation is followed by comprehensive training for medical and technical staff. We also provide ongoing technical support, both remotely and on-site, to ensure devices are used effectively and maintained in top working condition—ensuring your team is never left unsupported.

Can Macromed support both private and government healthcare sectors?

Yes. Macromed proudly works with hospitals and clinics across both government and private sectors in Sri Lanka. Our products and services are customized to meet the unique operational needs, procurement procedures, and budgets of each institution—ensuring long-term partnerships and trusted results.